• Shipping costs and Bulk Orders
• Tracking your package
• Delivery time
• Signing for your order
• Product Availability

Shipping costs and Bulk Orders

Save 10% on all bulk orders over $500. Must order $500 of products before shipping is calculated. Products sold via eBay.com and Amazon.com through our affiliate program are excluded (i.e. books). The shopping cart will automatically deduct the 10% when you check out.

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Tracking your package

Please note: The return address label on the package will say "MinistryIdeaz.com, Casilla 17-02-5416, Quito, Ecuador, South America." We send with "Unidad Postal del Ecuador" (Ecuadorian Postal Service) (http://www.correosdelecuador.com.ec/pages/interna_rastree.php).

Depending on your region, you may track your order at the following websites:
U.S.: http://www.usps.com/shipping/trackandconfirm.htm 
U.K.: http://www.royalmail.com/track-trace
Canada: http://www.canadapost.ca/Personal/Tools/Track/ItemSingle.aspx
Argentina: http://www.correoargentino.com.ar/consulta_envios/ttintnac.php
Australia: http://www.auspost.com.au/internationalpost/products/epi/index.asp
Brazil: http://www.correios.com.br/servicos/rastreamento/internacional/default.cfm?Idioma=E
Chile: http://www3.correos.cl/consultas_envios/
Spain: http://www.correos.es/dinamic/plantillas/home1.asp
All other countries: http://www.track-trace.com/post

Sometimes in order to get your order to you as soon as possible, we ship in more than one package. If you ordered several items to be delivered to the same address, we may send them to you in separate packages to give you the speediest service. Rest assured--this will not affect your shipping charges. If you notice something seems missing, please check if the package says it's "Package 1 of 2" etc. (Often package 2 will arrive before package 1 and vice versa.)

If you do not receive your entire order in the timeframe mentioned below, click here to file a lost order claim.

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Delivery time

When you receive your order depends on the availability of the product(s), time to process and package your order (usually one to two business days) and where the product is being shipped to. You can calculate you shipping time, counting 18-32 days from when we emailed the shipping confirmation. 

The chart below shows when you can expect to receive your order, according to the shipping method you choose:

If you do not receive your entire order within one month of shipping, click here to file a lost order claim.

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Signing for your order

Most orders, especially those over $100 are sent via certified post. This means you will likely have to pick it up at the post office and sign for it. Please watch for a slip in the mail regarding a package from Ecuador from MinistryIdeaz.com. Our experience has shown that these slips can get mixed in with flyers and missed. When this happens, the customer doesn't go to the post office, and the package ends up returning to us as unclaimed. Most post offices will only hold certified mail for 14 days before returning it to sender. We cannot be held responsible for unclaimed packages which are returned to us. Also please note that if your order needs to be sent in two or more packages, we might send only the LARGER portion certified, and the rest as regular post.

If you neglected to go and sign for your package, and it was returned to us, you would have to repay the shipping cost to have the order reshipped back to you.

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Product Availability

OUT-OF-STOCK ITEMS: Please note: The online shopping cart will not let you add an item if it is out of stock. However, it is possible that items that are low in stock got purchased by more than one person simultaneously before the stocking data could get updated. In the unlikely event that this should happen, you will be notified when the warehouse is expected to be restocked, with the option to cancel the order.

PRE-ORDERS: Certain new products may be scheduled to arrive in our warehouse on a given "Release Date" for which you may make a pre-order. We make every effort to show the accurate date provided by our suppliers. However, in some situations, the date may change and the product page will be updated.

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