Ministry Ideaz

Missing an item?: Please be sure to double-check the contents of your order before contacting us. If something seems missing, check that the package (on the outside) doesn't say "package 1 of 2". Smaller items might be tucked inside the pockets of larger items. If you are indeed missing an item, or have not received your order in over a month, please contact us.
Decided you no longer want the item?: If you decided you no longer want the item, we accept returns for new unused merchandise up to 60 days from purchase date. Please read the instructions carefully. RMAs must be in writing to avoid misunderstandings. Therefore we only give out RMAs via email, and not over the telephone. Please do not telephone us to process your return. Please contact us to request an RMA (Return Merchandise Authorization). Also include your name and postal or zipcode as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will send an email with the return instructions, and will refund you to the same payment method used when purchasing, after we inspect and ensure that the products are in unused and resalable condition. Please note that shipping costs are NOT refundable. Also note: If you return any items from an order that received free shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.

Optional: EXPRESS REFUND: You may wish to receive your refund immediately, rather than waiting until the item arrives at our warehouse. If that is the case, please mention this when you contact us. We will require a Visa or MasterCard on file in order for you to qualify for the "express refund." Your card would only be charged in the unlikely event that the item mistakenly was not returned.
Defective item(s), Damaged item(s), Wrong item(s) received?: Please follow the RMA instructions below carefully, and we will make sure that the issue is resolved as quickly as possible.

Defective Products: During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality materials. Unfortunately, errors do happen from time to time: a seam was missed, a wrong pattern was used, etc. If something slipped through our quality control process and you received a defective product, we sincerely apologize and will make it right as soon as possible. Please request an RMA (Return Merchandise Authorization) via the contact us form including a brief note describing the defect. Also include your name and postal or zipcode as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will reship your item, and pay for you to return the defective item to us. You are required to return the defective item within 30 days to avoid being charged for both the replacement and the original. Important note for genuine leather products: Variations in tone, marks and lines are natural characteristics of genuine leather, and not defects.

Damaged Products: Evidence of tampering with the package? If the package seems to have been "punctured" or "opened and resealed," please check the contents very carefully. All products that leave our warehouse are brand new and undamaged*. Our leather and leatherette products are handmade with utmost care. But once a package leaves our warehouse, it's up to the postal system. Although this is very rare, the postal system has been known to damage packages. Even though the damage in these rare cases is not our fault we will take responsibility so that a replacement product gets to you. Please contact us with details of the damage, and which product(s) in your order were affected. Please take these steps immediately upon receiving the order, and no later than 24 hours after receiving the package.
*With the exception of irregular items we sell on auction and where the eBay listing explicitly stated that the item was damaged, including a picture of the damage.

Wrong item received: Despite our best efforts, the occasional packaging error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an RMA (Return Merchandise Authorization) via the contact us form including a brief note detailing what you were expecting to receive and what you indeed received. Also include your name and postal or zipcode as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will contact you via email with instructions regarding what to do with the item you received in error.

Lost orders: Although it is very rare, the occasional order lost in the post is inevitable. We can understand your frustration and apologize for the inconvenience. We will be more than happy to reship lost orders at our cost. Even though lost orders are not necessarily our fault, we will take responsibility so that the replacement product gets to you as quickly as possible. Please contact us if it has been over one month since you placed your order (or two weeks if you received the express shipped).